AI & Automation
Connect Kalsun
Agentic AI and WhatsApp API integration.
Overview
Overview
A bilingual conversational AI platform that runs on WhatsApp, through the Business API, and on your website. It answers in Arabic and English, by text or voice, from a governed knowledge base, verifies who it is talking to when it needs to, and hands the conversation to a live agent — with the full context — when it is not confident.
The challenge
Service teams are overwhelmed by the same questions asked again and again. Responses slow down at peak periods, there is no support after hours, and the answer someone gets depends on which channel they asked on.
Capabilities
What Connect Kalsun does
- 01
Bilingual and voice-first
Arabic and English, automatic language detection, and voice messages transcribed across Arabic dialects.
- 02
WhatsApp and web
One assistant on the WhatsApp Business API and embedded on your website.
- 03
Intent matching
Menus and free text together, with LLM intent matching over a decision tree your team keeps in Excel.
- 04
Confidence-based escalation
Low-confidence questions go to a live agent on WhatsApp, with the full conversation attached.
- 05
Auto-ticketing
Requests are ticketed and routed to the right team through Freshdesk or email.
- 06
Operations dashboard
Queues, agent load, SLAs, satisfaction and compliance in one place.
Outcomes
The difference it makes
- Answers around the clockInstant AI answers at any hour, with after-hours queuing for anything that needs a person.
- One consistent answerA shared, governed knowledge base behind every channel.
- Knowledge that improvesConfidence scoring, supervisor review and continuous learning close gaps over time.
Security & compliance
Built in
- In-country hosting on GCP
- Identity verification
- Role-based access control
- Full audit logging
- WhatsApp Business API compliance
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Interested in working together?
Let’s build a brighter tomorrow
Whether you are exploring enterprise AI, strengthening cybersecurity, modernizing cloud infrastructure, or seeking a trusted managed-services partner, Kalsun can help define the right path forward.
Talk to our experts to begin with a discovery session, readiness assessment, or transformation roadmap.